If an error that you are unable to eradicate yourself occurs in your monitoring system, please contact your qualified specialist or PROMETEC’s after-sales service department. Please enter the required data about your system into the form below, if known and applicable (it is not required to fill out every box, but the more information you can give, the better). Make sure to fill out the boxes marked in red.


Personal data
  Last name of contact person  
  First name  
  Position in company  
  Street, Street number  
  Code and city  
  e-mail address  
Data of monitoring solution
  PROMETEC solution
  Serial no.  
  Device software  
  MI-Bus module  

Operator panel type

  Qperator panel software  
  Sensor type(s)  
  Machine manufacturer  
  Machine type  

Description of issue, if possible:


You details are strictly confidential and will not be passed to third party.