If an error that you are unable to eradicate yourself occurs in your monitoring system, please contact your qualified specialist or PROMETEC’s after-sales service department. Please enter the required data about your system into the form below, if known and applicable (it is not required to fill out every box, but the more information you can give, the better). Make sure to fill out the boxes marked in red.

 


Personal data
  Last name of contact person  
  First name  
  Department  
  Company  
  Position in company  
  Street, Street number  
  Code and city  
  Country  
  Phone  
  Fax  
  e-mail address  
Data of monitoring solution
  PROMETEC solution
(device/software)
 
  Serial no.  
  Device software  
  Software  
  MI-Bus module  
 

Operator panel type

 
  Qperator panel software  
  Sensor type(s)  
  Machine manufacturer  
  Machine type  
 
 

Description of issue, if possible:


 

You details are strictly confidential and will not be passed to third party.